HG Aviation

CASE STUDIES / CURRENT GSA

American Airlines in Vietnam: Expanding Access to the United States with HG Aviation

HG Aviation represents American Airlines in Vietnam, developing local sales, travel-trade distribution, corporate and group business, ticketing support and partner-led connectivity to the airline’s extensive U.S. and global network.

2
Vietnam commercial offices
Global
U.S. and international network access
Oneworld
Partner connectivity from Vietnam
Support
Sales, ticketing and trade service in Vietnam

American Airlines – represented by HG Aviation in Vietnam

American Airlines is one of the world’s largest network carriers, connecting major hubs across the United States with destinations throughout the Americas, Europe, Asia and the Pacific. From Vietnam, travellers can access its network through approved partner gateways and onward American-operated services.

As American Airlines’ local representative in Vietnam, HG Aviation manages sales and distribution, travel-agency relationships, corporate and group development, reservations and ticketing support, product communication, market intelligence, promotions and day-to-day stakeholder coordination in Hanoi and Ho Chi Minh City.

Challenge

American Airlines needed strong local representation in Vietnam to develop U.S.-bound demand, manage complex partner itineraries, support agencies and corporate accounts, communicate fares and products, and provide responsive local assistance in a market without nonstop American-operated services.

Solution

HG Aviation built a nationwide commercial platform covering sales planning, agency and corporate development, group business, fare and product communication, reservations and ticketing support, marketing activities, market intelligence and coordination between American Airlines, partner carriers and the Vietnamese travel trade.

Results

HG Aviation maintains American Airlines’ local commercial presence across Hanoi and Ho Chi Minh City, provides dedicated sales support and develops access to the airline’s U.S. network through partner gateways. Add approved figures for revenue, passengers, active agencies, groups and campaign reach before public release.

QUICK INFORMATION

Airline American Airlines
Country USA
Hub Dallas/Fort Worth (DFW)
HG role General Sales Agent (GSA)
Market Vietnam

SERVICES IN VIETNAM

Connecting Vietnam with the United States

Departure point in Vietnam: Ho Chi Minh City – SGN; Hanoi – HAN Main transfer point: Partner gateways plus major American Airlines hubs such as Dallas/Fort Worth – DFW and Los Angeles – LAX, subject to live itineraries

Ho Chi Minh City Hanoi Dallas Los Angeles New York Chicago Miami San Francisco Washington And other currently available destinations.

Cabins

Flagship Business, Premium Economy and Main Cabin

Present the long-haul experience available on eligible American-operated sectors, including lie-flat seating in Flagship Business on configured aircraft, Premium Economy, Main Cabin, inflight entertainment, meals and onward U.S. connectivity. Priority airport services and lounge access for eligible guests, premium seating, inflight entertainment, meals, checked baggage and AAdvantage benefits, subject to fare, status, route, airport and aircraft.

Fleet

Boeing 787 Dreamliner, Boeing 777, Boeing 737 and Airbus A321 families

American Airlines uses Boeing 787 and 777 aircraft on many long-haul services, supported by Boeing 737 and Airbus A321 family aircraft across its extensive domestic and regional network. Long-haul international journeys and onward domestic connections across the United States

Promotions & Updates

Sales Campaign / Trade Engagement / Corporate Development / Network Update

Building Vietnam–U.S. Demand Through Local Sales Support

Feature measurable HG Aviation activities such as agency visits, corporate calls, group development, product workshops, fare promotions, destination campaigns and schedule updates. Add approved figures for leads, bookings, revenue and campaign reach.

Contact HG Aviation

Ho Chi Minh City Office

151A Nguyen Dinh Chieu Street, Xuan Hoa Ward, Ho Chi Minh City, Vietnam

(+84) 902 669 360 info@hgaviation.vn

Hanoi Office

47 Phan Chu Trinh Street, Cua Nam Ward, Hanoi, Vietnam

(+84) 33 9330 330 info@hgaviation.vn

Phnom Penh Office

No. 3, 248, Sk. Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia

info@hgaviation.vn

Siem Reap Office

No. A1, Sivatha Street, Svay Dang Kuom, Siem Reap, Cambodia

info@hgaviation.vn

New Delhi Office

201, Siddharth Chambers, I.I.T Hauz Khas, New Delhi 110016, India

info@hgaviation.vn

Monday–Friday, 08:30–17:30; confirm public holiday and service-hour details before launch

Frequently asked questions

How do I book American Airlines through HG Aviation?

Accredited travel agencies can book American Airlines through the usual GDS channels. For group bookings, special fares or account applications, contact our reservations team directly.

What does HG Aviation handle as General Sales Agent?

We cover passenger sales and distribution, travel trade engagement, marketing and communications, and reservations and ticketing support in the Vietnamese market.

Can HG Aviation support cargo as well as passenger sales?

Yes. Our cargo team manages freight forwarder relationships, capacity and rate quoting for the airlines whose cargo we represent.

Who do I contact about an existing booking?

Our reservations and ticketing team in Ho Chi Minh City handles changes, reissues and refunds during business hours. Contact details are listed above.